Terms & Conditions
Legal Information
Our Terms & Conditions serve as a legal framework for the use of our website and the purchase of our products. It is important to understand that the information provided here is general and may not cover all specific terms relevant to your interactions with us. Therefore, we recommend seeking legal advice for tailored guidance in establishing a legal relationship with us.
Understanding Our Terms & Conditions
Our Terms & Conditions, also known as T&C, outline the legal parameters that govern interactions between our website visitors, customers, and us as the business owner. These terms are essential to define the rights and responsibilities of all parties involved. As each business is unique, our T&C are tailored to our offerings and the nature of our services. They are designed to protect both our customers and our business.
Terms And Conditions
Patisserie Au Soleil
Effective Date: 2/26/26
1. Acceptance of Terms
By accessing our website, placing an order, or purchasing goods from Patisserie Au Soleil (“we,” “us,” “our”), you (“Customer”) agree to these Terms & Conditions. If you do not agree, please do not use our services.
2. Products and Services
We offer baked goods, pastries, cakes, pies, macarons, and related food items. All products are handmade and may vary in appearance due to natural variations in the baking process.
We reserve the right to modify, discontinue, or update products at any time without notice.
3. Ordering and Payment
• Orders may be placed online, in‑store, or by phone
• Full payment may be required at the time of ordering
• We accept credit/debit cards and other approved payment methods
• Prices are subject to change but will be honored once your order is confirmed
If payment fails or is reversed, your order may be canceled.
4. Order Changes and Cancellations
• Standard orders may be canceled at least 48 hours before pickup
• Custom cake, pie, or large catering orders require 5 days’ notice for cancellation
• Once production has begun, cancellations may not be eligible for refunds
• Last‑minute changes may incur additional charges or may not be possible
Refund decisions are made at our discretion.
5. Pickup and Delivery
Customers are responsible for picking up orders at the scheduled time.
If an item is not picked up within 24 hours, it may be discarded without refund.
Delivery, if offered, is subject to delivery fees and availability.
We are not responsible for delays caused by weather, traffic, or third‑party couriers.
6. Allergen Notice
Our products are made in a kitchen that uses common allergens, including wheat, eggs, dairy, nuts, soy, and other ingredients.
Customers are responsible for informing us of any allergies.
We are not liable for allergic reactions or miscommunications regarding allergens.
7. Returns, Refunds & Quality Concerns
Due to the perishable nature of our products, all sales are final.
However, if you receive a damaged, incorrect, or unsatisfactory item, please contact us within 24 hours with details and photos when applicable.
We may offer:
• A replacement item
• Store credit
• A partial or full refund, based on the situation
Refunds are issued to the original payment method.
8. Intellectual Property
All logos, images, product names, written content, and branding associated with Patisserie Au Soleil are our intellectual property and may not be copied, reproduced, or used without written permission.
9. Website Use
By using our website, you agree not to:
• Engage in data scraping, unauthorized access, or misuse of site content
• Upload harmful code, spam, or malicious files
• Misrepresent your identity or place fraudulent orders
We may suspend or terminate access for any misuse.
10. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review it to understand how we collect and use customer information.
11. Limitation of Liability
To the fullest extent permitted by California law, Patisserie Au Soleil is not liable for:
• Indirect, incidental, or consequential damages
• Losses caused by third‑party delivery couriers
• Allergic reactions or misuse of products
Our total liability will not exceed the amount paid for the order in question.
12. California Consumer Rights
California residents may have additional rights under consumer protection laws, including rights related to refunds, privacy, and disclosures.
Nothing in these Terms restricts your statutory rights under California law.
13. Governing Law
These Terms are governed by the laws of the State of California.
Any disputes must be resolved in the courts located in Sacramento, California.
14. Changes to Terms
We may update or modify these Terms at any time.
Updated versions will be posted on our website with a new effective date. Continued use of our site or services means you accept these changes.
15. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Patisserie Au Soleil
Email: contact.patisserieausoleil@gmail.com
Phone: (215) 932-7455
Address: 3913 Thornhill Drive, Sacramento CA, 95826